If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable.
- Will call fee for local pickup orders is non-refundable.
- All returns must be made via our claim system with valid RMA.
- Special order items cannot be returned
- Order cancellations can only be requested prior to shipment or in some cases, prior to the start of manufacturing for special order aerodynamics products.
- Please note: If the return of an item was caused by an error on our or a manufacturer's part, shipping fees do not apply
- We do not provide return shipping service on oversized freight deliveries (tractor trailer shipments).
- The customer must return the product themselves and no return label will be provided nor will the pickup will be scheduled by us. We will provide return address and RMA # that the customer will use when they schedule the return shipment with the freight company of their choice.
- For any order that is requesting a return within 10 days of delivery no restocking fee is due.
- For any order that is requesting a return 11-30 days after delivery will be subject to a 25% restocking fee.
To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:
You will receive an email with an RMA # as well as the address to ship your product back. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response. Once you have shipped the item back please update the return status on your online account with the return tracking number and we will be able to set an expected delivery date and automatically schedule your order for follow-up to expedite the refund process.
There are two methods to exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
OVERSIZED FREIGHT DELIVERY REQUIRES INSPECTION
(Tractor Trailer Shipments Only)
In most cases aerodynamics parts such as body kits, hoods, bumpers etc are too large to be shipped with a standard parcel carrier and must be shipped by freight liner. Freight deliveries require on site inspection upon delivery before you sign the delivery bill. When the shipment arrives, please be sure to thoroughly inspect the box and its contents for any major damage to the parts. You must unpack the order and remove each item from the box to check for concealed damage. If you do find damage to any of the items, please physically write "Damaged" on the delivery bill. You will then accept the shipment as is, and notify us immediately. We will ask for digital pictures to verify that damage has occurred as it will be needed for processing the claim. In the instance major damage has occurred, we will file a damage claim with the shipper and ship you new parts as soon as they are available.
**Please note that if a product is damaged in transit and it was not inspected at delivery and not noted so on the delivery bill, we will be unable to assist beyond that point. Once the customer signs the bill of laden the shipping company will not allow us to submit a claim on your behalf.
**For orders shipped to a body shop it is your responsibility to contact them prior to delivery to ensure they inspect it before signing for it. If your body shop signs for the package without inspecting its contents for concealed damage we will not be able to file a claim for you with the shipping company.
**Do not discard any of the packaging or plastic wrap when a damage shipment occurs. We will need images of the box as well as the internal packing. We will also need image of the part # label that may appear on the part or bagging if applicable.
DAMAGED SHIPMENT (PARCEL DELIVERY)
Some items such as fenders, side skirts, small spoilers and more may be shipped with a parcel delivery service such as UPS, FedEx, DHL and more. If you have received a parcel delivery and find concealed damage upon opening and inspecting the product please contact the shipping company immediately and initiate a claim using your tracking number. Once you have done this please login to your customer account and open a customer service claim by selecting from the mid menu Help Center -> Customer Service Claim. If you used express checkout and do not yet have an account on our website please follow the instructions on the bottom of the login page under "Customer Service Claims" and your order details will be upgraded to a customer account
When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation. Any item that has already been processed and transferred to a shipping carrier for shipment cannot be stopped and will have to be returned once delivered. Any customer cancellation for an item already in transit will be responsible for shipping costs to and from.
NON RETURNABLE PRODUCTS & SERVICES:
The following products cannot be returned/exchanged due to manufacturer's policies or their made-to-order custom features:
- Any item marked or classified as non returnable.
- Paint costs on painted products (ex. spoilers, body kits, aerodynamics)
- Any custom orders or parts.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, or Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Once a refund has been processed for credit card transactions it will take 24-48 hours in most cases to appear on your account (excluding weekends).
Driven By Style LLC will not refund or be held responsible for any labor charges or installation fees under any conditions. Driven By Style LLC will also not offer reimbursement for any damage acquired during installation or any other use of a product.
CUSTOMER ACCOUNT SERVICE TOOLS