Driven By Style LLC Online Ordering Information and Policies

Use Of This Site:

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Driven By Style LLC reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

Payment Methods:

Driven By Style LLC accepts these major Credit cards: American Express, Master Card, Visa and Discover.

Credit Card Fraud Screening:

All orders made via credit card undergo a twelve step fraud screening process through Fraud Labs Inc.

FraudLabs^TM develops, markets, and supports the most up-to-date and advanced scoring system for online credit card transactions. We combine over dozens of cross-checks in our FraudLabs service to reduce online credit card fraud. The services are meeting the needs of all businesses from today's small Internet businesses to the most advanced e-commerce sites.

Safe Secure Ordering:

Guaranteed Credit card security is a top priority for us, and we guarantee 100% secure ordering. Our secure server software is the industry standard for a secure online transaction. We use Secure Sockets Layer (SSL) technology, which encrypts your credit card number, name and address, ensuring that your personal information cannot be read as it is transmitted over the Internet. All credit card information utilizes state-of-the-art SSL encryption technology and is SET compliant. Our server is scanned daily to ensure it is PCI Compliant Certified.

Shipping Policies:

All ground shipments of accessories, lights, spoilers, fenders, hoods, etc can only be shipped to the confirmed billing address of the credit card and require a valid phone number that we will call to confirm the purchase.  All FedEx and UPS orders require delivery signature upon arrival.  International shipments may incur taxes/duties billed to the customer upon delivery depending on the country goods are shipped to.  Freight items such as body kits and oversized products can be delivered to the billing address with the added residential surcharge or to a place of business at the commercial rate.  Upon delivery photo identification must be provided and signature is required.  These measures have been implemented to avoid fraudulent purchases and to protect credit card holders. IP Addresses and internet service provider information is logged with each order. All fraudulent purchases will be prosecuted to the fullest extent of the law with local law enforcement as well as the FBI.

Shipping Damages:

Some products may be damaged during transit.  Driven By Style LLC is responsible only for the shipment of your order.  Once the freight carrier accepts the package they assume all responsibility of delivery and any damage that may occur in transit. 

On any over sized freight truck / tractor trailer deliveries you must inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all parts have been inspected. This means you must open the box and remove each item to inspect it for concealed damage.

Aerodynamics orders may have concealed damage and if not noted at delivery you forfeit your ability to file a claim on the shipping insurance. It is important that you are aware of this and follow this policy to ensure you are fully covered in the event there is a problem. If you find damage to any items in your order please note them on the delivery bill and sign for the package. Please contact us through our customer service claim system described below to start the claim process. Once your claim has been electronically received our staff will process it onto the shipping warehouse from where your order originated for resolution. All customer service issues are managed through our online system and it is available to you 24 hours a day.

If you sign for your package without inspecting it and then report concealed damages the shipping carrier will reject the claim and then you will be stuck with damaged goods that cannot be returned to be restocked for resale.  Please ensure to inspect your items before you sign to avoid any problems with having the order replaced in the event of damage.  We cannot be any more clear and up front of how this policy works and want to make 100% sure our customers fully understand how to comply with these procedures.  Once you sign the delivery bill without noting damage you are stating that the order was received in good condition and that you are accepting ownership of the package.

Failure to comply with this policy will result in a denial for damage claim from the shipping carrier and we have no recourse to assist in reversing their decision.

Warranty/Liability:

All products sold by Driven By Style LLC are sold "as is" to the customer. Driven By Style LLC does NOT offer warranty on any of the products sold unless specifically noted. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. Driven By Style LLC does not manufacture we sell.  For items that have a manufacturer warranty, we will act as your liaison with the manufacturer to submit a claim for warranty replacement or product returns.

You will need photos that show the problems from multiple angles including close up, wide angle, far away, as well as photos of the product ID tag label on the inside of the product.  Body kits typically each have a product label on the inside of the part that includes a part number as well as manufacturer logo.  Please contact us by phone or e-mail if you have any questions regarding what is needed to file a warranty claim.

Driven By Style LLC will submit your claim with the information and necessary supporting evidence supplied by the customer on our Customer Claim Form.  Any and all complaints must be documented on the form to give you the ability to directly communicate your claim with the manufacturer.

Once your claim has been submitted to us we will send the claim to the manufacturer for review.  Claim requests take a minimum of two business days to review before we receive an initial response.  At this time we will contact you with the status of your claim.  Some claims may take an extended amount of time to complete depending on the manufacturer and reason behind the claim.  You will have access to your claim case by logging into the Help Desk with your claim ticket number and e-mail address and can request an update online or you may give us a call to request an update on the case.

The decision on any warranty claim is made by the manufacturer and Driven By Style LLC has no say in the decision making process.  In the event that the manufacturer denies your warranty claim and you attempt a reversal through your bank or credit card company you will be in violation of this policy and your account will be sent to a debt collection agency and will be reported to all three major credit bureaus as a delinquent judgment.  The FCRA (Fair Credit Reporting Act) allows for all judgments (including paid or settled judgments) to remain on a credit report for a period of seven years.

Installation of Aerodynamics:

Most aerodynamics are manufactured in fiberglass. Due to the material used in production, body panels, body kits, and aerodynamics will NOT be a direct bolt-on. All aerodynamics will require paint preparation and will NOT be ready to paint out of the box. These products will REQUIRE prepping such as, sanding, shaving, filling gaps, smoothing out gel coat blemishes or other body work. These modifications may include removal or cutting of the OEM bumper reinforcement bars. By complying with our policies, customer understands the procedure and possible difficulty in installing the body kit. We HIGHLY recommend that a professional body shop with fiberglass body kit experience perform the installation.  We do NOT recommend customers take their vehicle to a collision repair specialist shop but to source a custom auto shop that is familiar and experienced with vehicle customization, and aftermarket aerodynamics. We are not responsible for payment compensation on a delayed delivery for a scheduled body shop appointment as any order updates given with tracking are for estimated time of arrival and not a guaranteed arrival date.

All aerodynamics sold by Driven By Style LLC are aftermarket products and are intended for off-road or show use only. Driven By Style LLC is not liable for any damages or injury as a result of these products. Due to strict regulations by the Department of Transportation, some of these products are not approved for street/highway use. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is the responsibility of the buyer. Driven By Style LLC will not be responsible for your own actions.

In the event that a customer experiences an extreme fitment issue they should file a warranty claim request through the Service Claim System that we will be submit on your behalf to the manufacturer under their warranty policy.  The customer will need to complete the claim form and provide clear concise images of the product on the vehicle during dry fitting that show the problem.  In addition to the photos of the parts being dry fitted we will also need a photo of the product part number label on the inside of the actual part in question showing the manufacturer logo and any part numbers or serial numbers.  Do NOT reassemble the vehicle or modify the parts in any way until the photos are recieved through the Help Desk and we advise you if they will need any additional photos. Please review our aerodynamics installation guide at the following link to get a basis of what is going to be involved with installing your aerodynamics products.

Do you guarantee fitment?

Due to the nature of fiberglass, we do not guarantee fitment. All products we sell are manufactured to the closest OEM standards possible, but due to the fact that they are all hand made products minor difference can occur between parts. There are vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. We do however, guarantee satisfaction on our products, so for any reason you are not satisfied by what you ordered, simply return it, and we will refund you less shipping and handling.  Shipping charges are non refundable.  For customers experiencing an extreme fitment issue on an aerodynamic product please refer to the Warranty/Liability section of our terms of use on how to submit a request for manufacturer warranty review.

Do I need to remove the bumper reinforcement bar?

The removal of the reinforcement bar may be necessary for the fitment of our aftermarket products. In some instances the reinforcement bar may only need to be trimmed down for fitment of our products.  The reinforcement bar and mounting hardware on your vehicle are designed for the OEM equipped bumpers and may require modification or removal to allow an aftermarket non OEM bumper to be installed.

Is it hard to install these products?

For an experienced body man, it is very simple to install our products. This is not always the case for body shops that have no experience in installing aftermarket body kits. Even though you might feel you have the experience and knowledge to install it yourself, we do not recommend for any of our customers to install the products themselves. Please be advised that our recommendation is to take it to a professional. If the body shop is going to charge you anything over $1000 to paint and install a single bumper, you are probably better off finding another shop to do the work.

What kind of body shop should I have this kit installed by?

When looking for a body shop to install your kit, look for one with experience in doing such installations. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specialize in installing aftermarket body kits. Ask to see examples of other finished vehicles to ensure that they really do have the experience they claim.

Backorders/Cancellations:

If product is in stock, it will be shipped within 48 hours. Most aerodynamics orders take 2 to 4 weeks to receive from the date of purchase. In the event that there is a backorder, wait time may be 4 to 8 weeks. There is a 25% cancellation fee on orders that are canceled within 30 days of purchase date.  To cancel or return an order you MUST call us at 916-647-9671 during business hours and you will be assigned a RMA number for your cancellation and a copy of the credit memo will be emailed you.  No cancellations will be processed via e-mail or voice mail. Special orders and parts that are made to order cannot be canceled no exceptions.

Returns:

All returns must be authorized and approved by Driven By Style LLC with an RMA# and is subject to a 25% restocking fee. All return requests must be made within 5 days after receiving order. All approved returns must be returned in unused and unaltered condition with original packaging. Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to Driven By Style LLC.  In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense.  Special order items are not returnable.  Shipping fees are non refundable.

Credit Card Charge Back Policy:

All customers have the opportunity to dispute a charge on their credit card, however some charge backs are falsely represented or misleading. If a charge back is initiated and Driven By Style LLC feels feels the action is valid, we will take full responsibility for the charge back. However if the charge back is misleading or falsely represented Driven By Style LLC will dispute the claim. Your card holding bank will make the final decision on this dispute, however this does not release you from liability of monies owed if the claim is awarded in your favor. Your account will be automatically turned into a credit account. Driven By Style LLC holds the legal right to properly collect on all debts to the company, this includes any charge backs that may have been awarded back to the customer but items have not been returned and or return fees have not been collected through the charge back. Driven By Style LLC holds said customer financially responsible for the items or fees associated within our terms and conditions. Driven By Style LLC will mail you a collection letter and you will have 30 days to clear your debt with us. If a debt has not been paid within the allotted 30 day time frame we will send a late notice to all three major credit bureau agencies reporting a 30 day late and your account will be handed over to a debt collection agency.

The effect of a negative report from a collection agency is major. Any judgment listed on a consumer's credit report drops a FICO score considerably. Further, the FCRA (Fair Credit Reporting Act) allows for all judgments (including paid or settled judgments) to remain on a credit report for a period of seven years. Thus, a credit score will be impacted for an extended period of time if a collection agency reports a bad debt.

Enforcement:

All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings initiated by you must and will be venued exclusively in Clearfield County, Pennsylvania. This Terms of Use and the relationship between you and Driven By Style LLC will be governed by the laws of the state of Pennsylvania as if you signed this.

Order Acceptance:

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Driven By Style LLC reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Online Order Update System:

If you need an update on your order after three business days and have not yet received tracking information you can login to the website and click the button at the top left menu that says "order update". This will trigger the automated update system to get the current status of your order and adds it to our urgent order update queue for follow-up until tracking is provided.

If you need assistance with your order update please feel free to call us at 916-647-9671 and select order update from the phone menu which will explain how to use the order update request system. You will have the option to speak with a live representative that can assist you with triggering the order update process if needed. It will take typically 1 business day to get an update from the warehouse that is shipping the order.

Online Customer Service System:

Contact Driven By Style Live Representative:

We have several ways to reach us for support after you placed your order.  We are available by phone between the hours of 9am-5pm PST Monday - Friday at 916-647-9671.  We are closed on all major USA holidays. We are an online based company so at times we will not be able to take every phone call that comes in. We understand that it is important that we can be reached by our customers and strive to respond to all voicemails within the business day. If by chance we are unable to take your call please leave us a voicemail with your full name and phone number and a staff rep will contact you as soon as possible. In addition to voicemail you can also click the following link to request a call back from our staff. Make sure to complete the simple form and it will e-mail a copy of your request to our staff. Our dedicated staff checks voicemail and e-mail repeatedly throughout the day and we will get back to you as soon as we can.