If you used express checkout and do not yet have an account please enter your order number and e-mail address below and we will e-mail you a confirmation link to upgrade to a full user account and have access to our Customer Service Claim System features. We handle all customer service claims for issues such as damaged item, defective item, warranty request, and product returns with this system that is available to you 24/7. Once your claim has been received a member of our staff will review it and assign it onto the proper department with the manufacturer or distributor from which your item was shipped. Most customer service claims are resolved within 1-2 business days and claims are monitored daily.
If you used express checkout and do not yet have an account please enter your order number and e-mail address below and we will e-mail you a confirmation link to upgrade to a full user account and have access to automated Order Update Request features. Our order update request system will allow you to request an update on your order at any time 24/7. Once an order update request has been submitted your order will be moved to our urgent order update queue and an e-mail will be triggered to the warehouse from your order is being shipped. We will update your order as soon as tracking information is available typically within 1-2 business days.
Request Product Return
To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:
You will receive an email with an RMA # as well as the address to ship your product back. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response. Once you have shipped the item back please update the return status on your online account with the return tracking number and we will be able to set an expected delivery date and automatically schedule your order for follow-up to expedite the refund process.